Let's Do A Million Acts of Kindness
Customer safety is our top priority and we continue to closely monitor the COVID-19 pandemic which has impacted our events through July 31st. You can find an up-to-date list of impacted events here and learn more about our approach to future events here.
This policy was last updated on Thursday 21st May.
The COVID -19 pandemic has placed unprecedented stress on our business and, in navigating this challenge, we’ve had to make changes to our Refund Policy.
We remain committed to honouring our original refund commitments, but may not be able to issue these refunds until our business returns to normal – which may take 6 months.
You can read more about these changes, and the necessary timeline, here.
Tough Mudder offers a no questions asked, 48-hour refund policy for purchases made online, including participant registrations, general admission registrations, Mudder Village registrations, parking passes, bag drop, and premium start waves offered directly by Tough Mudder. After 48-hours, refunds are not guaranteed and will only be made under the conditions below. Products or services offered by our partners, including but not limited to merchandise partners, are subject to each respective partner’s return and refund policy.
Tough Mudder is a trading name of OCR UK Holdings Limited. Registered in England (Company No. 12413755). Registered office; 125 Wood Street, London, England, EC2V 7AW. Email: [email protected]