2020 Tough Mudder Refund Policy

Tough Mudder offers a no questions asked, 48-hour refund policy for purchases made online from 01st January 2020, including participant registrations, general admission registrations, Mudder Village registrations, parking passes, bag drop, and premium start waves offered directly by Tough Mudder.  After 48-hours, refunds are not guaranteed and will only be made under the conditions below. Products or services offered by our partners, including but not limited to merchandise partners, are subject to each respective partner’s return and refund policy. 

  1. Event Cancellations/Relocation of the Event/Event change of date. Tough Mudder may cancel, relocate, or change an event if circumstances beyond our control arise, including cancellations due to weather, war, civil or political unrest, labour strikes, or terrorism. In such circumstances:
    1. Tough Mudder will make a reasonable effort to provide written notice of the cancellation. If written notice is not practicable due to the timescales involved, we will use reasonable methods of notice, including email and text messages.
    2. You will be given the option to transfer to another event or receive a refund of your event registration.
    3. Tough Mudder will have no responsibility for any costs incurred, including any travel or accommodation costs. 
  2. Event/Course Changes
    1. Tough Mudder reserves the right to change the course, or make any other adjustments to the event that we deem necessary to operate the event. Should the course distance be reduced or obstacles removed for reasons including, but not limited to, safety, weather, obstacle closure, or constructions, refunds will not be offered.
    2. Tough Mudder is not responsible for any resulting costs incurred by ticketholders or registrants for such event, including but not limited to travel or accommodation costs. 
  3. Military Deployment.  Tough Mudder offers refunds with proof of military deployment or required training dates that will interfere with event participation. Refunds are offered for the active duty member and immediate family members residing at the same address.
  4. Promo code discounts/Technical Error. If a promo code is released within 48-hours of a registrant’s purchase, Tough Mudder will apply a retroactive discount upon request. If a customer contacts customer service within 48-hours of their purchase to express that they did not apply the promo code correctly and/or had technical difficulty, we will retroactively honour the promo code.  The promo code must have been valid during the time of the technical error. 
  5. Extenuating Circumstances. Tough Mudder will evaluate all other requests and their respective circumstances and reasons on a case-by-case basis.
2020 Tough Mudder Transfer Process

Event transfers (same event, same year, or defer to next year) – Transfers completed by 11:59PM on the Friday prior to the scheduled event start date, can be completed by the customer through myevents.active.com. Registrations may be transferred a maximum of one time to a future year for a £15.  After one future year transfer, Tough Mudder will not refund any additional fees, such as the difference in cost.  If you are having technical difficulty, we will honour your transfer as long as you contact [email protected] by Friday 11:59PM after the original event date.

Person Transfers – Contact [email protected] to request a transfer code, which will give you access to a £15 registration for the new recipient to redeem.  The deadline to request a person transfer code is 11:59PM two Fridays immediately prior to the scheduled event start date.  If outside of the deadline, please have the new participant bring written permission from the original ticketholder along with the original confirmation email to the Mudder Services tent.  A £20 registration transfer fee will be collected on-site via cash or credit card. The new participant is responsible for accessing the event’s digital info pack for the day’s start time windows per brand, which can be found on the event page.

World’s Toughest Mudder Transfers – WTM tickets are not eligible for person transfers, but may be transferred to the following year for a $15 fee. Transfers must be completed by Thursday prior to the WTM weekend via myevents.active.com or by contacting [email protected]

Mudder Village and Lidl Mudder – Event transfers are free for Mudder Village and Lidl Mudders.  To have your transfer fee refunded, contact [email protected]  Person transfers are £5 for Mudder Village and Mini Mudders. Transfers made by 11:59PM on the Friday immediately prior to the scheduled event start date, can be completed by the customer through myevents.active.com. The deadline to request a person transfer code is 11:59PM two Fridays immediately prior to the scheduled event start date.  If a request is made outside of the deadline, please have the new participant bring written permission from the original ticketholder along with the original confirmation email to the Mudder Services tent.