Tough Mudder offers a no questions asked, 48-hour refund policy for purchases made online from 01st January 2020, including participant registrations, general admission registrations, Mudder Village registrations, parking passes, bag drop, and premium start waves offered directly by Tough Mudder. After 48-hours, refunds are not guaranteed and will only be made under the conditions below. Products or services offered by our partners, including but not limited to merchandise partners, are subject to each respective partner’s return and refund policy.
Event transfers (same event, same year, or defer to next year) – Transfers completed by 11:59PM on the Friday prior to the scheduled event start date, can be completed by the customer through myevents.active.com. Registrations may be transferred a maximum of one time to a future year for a £15. After one future year transfer, Tough Mudder will not refund any additional fees, such as the difference in cost. If you are having technical difficulty, we will honour your transfer as long as you contact [email protected] by Friday 11:59PM after the original event date.
Person Transfers – Contact [email protected] to request a transfer code, which will give you access to a £15 registration for the new recipient to redeem. The deadline to request a person transfer code is 11:59PM two Fridays immediately prior to the scheduled event start date. If outside of the deadline, please have the new participant bring written permission from the original ticketholder along with the original confirmation email to the Mudder Services tent. A £20 registration transfer fee will be collected on-site via cash or credit card. The new participant is responsible for accessing the event’s digital info pack for the day’s start time windows per brand, which can be found on the event page.
World’s Toughest Mudder Transfers – WTM tickets are not eligible for person transfers, but may be transferred to the following year for a $15 fee. Transfers must be completed by Thursday prior to the WTM weekend via myevents.active.com or by contacting [email protected]
Mudder Village and Lidl Mudder – Event transfers are free for Mudder Village and Lidl Mudders. To have your transfer fee refunded, contact [email protected] Person transfers are £5 for Mudder Village and Mini Mudders. Transfers made by 11:59PM on the Friday immediately prior to the scheduled event start date, can be completed by the customer through myevents.active.com. The deadline to request a person transfer code is 11:59PM two Fridays immediately prior to the scheduled event start date. If a request is made outside of the deadline, please have the new participant bring written permission from the original ticketholder along with the original confirmation email to the Mudder Services tent.